Çağ Onganer is Senior Director of Customer Support at Cloudflare, with a 15-year track record of driving customer success and support excellence at leading B2B software companies, including Salesforce and ServiceNow. He specialises in building and scaling global teams, improving customer retention, and delivering data-driven strategies that fuel growth in multi-cloud environments. Known for combining visionary leadership with hands-on execution, he has delivered measurable results such as boosting customer satisfaction by 20% to increasing support efficiency by 30% within three months, while spearheading digital transformation and AI-driven service innovations. With Master’s and Bachelor’s degrees in Engineering from Boğaziçi University and a General Management Certificate from Cambridge Judge Business School, he brings a proven ability to unite Sales, Product, and Engineering teams to drive both customer satisfaction and profitability.