Catherine is the Head of International Customer Experience at First Advantage, where she leads the customer care division with a focus on process improvement, innovation, and new business development. Under her leadership, the team’s achievements in customer relationship management have consistently elevated client satisfaction and strengthened relationships across global markets. Passionate about building a customer-centric culture, she combines deep CRM expertise with a commitment to empowering teams and forging strong customer connections. Her approach drives both growth and operational excellence, ensuring that First Advantage delivers exceptional experiences and long-term value for clients in every region.