Tania is a telecoms leader with over 20 years’ experience across Europe and Asia. As Director of Customer Care for BT and EE Broadband at BT Group, she is known for driving cultural change and delivering exceptional customer experiences in complex, high-volume environments. She combines a collaborative approach with a proven ability to lead large-scale transformations, balancing immediate operational needs with long-term strategic improvements. Passionate about creating inclusive workplaces, she mentors women in the industry and champions Equity, Diversity & Inclusion initiatives.