Erika Semtei-Rotundo is a seasoned customer support leader with a rich track record in scaling tech operations. She currently serves as Vice President of Customer Support at Braze, where she drives global post-sales strategy. Throughout her career, she has held senior leadership roles in technical support across EMEA and APAC, consistently championing customer-first culture. Erika has spoken internationally about the future of CX, especially around AI-powered support insights. Her blend of operational rigor and people-centric leadership makes her a powerful voice in transforming support into a strategic advantage.