Gareth Way is an experienced IT and support engineering leader with a strong track record in transforming teams, improving service delivery and driving technical excellence. As Head of Support Engineering at Amazon/Veeqo, he leads support operations, manages complex incidents and oversees systems, tooling and AI‑driven improvements. Previously, he restructured technical services at Oxford Computer Consultants, implementing problem and knowledge management workflows and guiding support and deployment teams. With deep experience across SQL, IIS, JIRA automation and customer‑facing technical operations, he is known for clear communication, effective leadership and continuous improvement.