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Mark
Harrison
Chair & CEO of TribeCX
Mark is passionate about leadership, results, and experiences. As the CEO of TribeCX, he is proud to support leaders across the globe to define and execute their customer/ employee experience programs, and build the in-house expertise to sustain them.
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03 December 2025 09:00 - 09:15
Chairperson opening remarks
We begin Customer Support Summit London with an introduction from our chairperson and a short icebreaker so you can get to know your fellow attendees.
04 December 2025 09:00 - 09:15
Chairperson opening remarks
We begin day two of Customer Support Summit London with an introduction from our chairperson to prepare you for one more exciting day of learning and networking ahead.
03 December 2025 16:45 - 17:00
Chairperson closing remarks
We round out a fantastic content-filled day with a few words from our chairperson before heading into happy hour.
04 December 2025 14:15 - 14:45
Chairperson closing remarks
Thanks for a great event. See you at the next one!
03 December 2025 12:15 - 13:00
Speed networking session
Join us for an interactive speed networking session! This fast-paced session offers a unique opportunity to connect with peers, share insights, and exchange strategies in a dynamic and engaging format of speed dating. We'll provide prompts to help get the conversation flowing, but before long you'll be swapping seats and meeting someone new. By the end of this session you'll know something unique about each of your neighbors and have a full list of CS contacts to turn to throughout your career. Whether you’re looking to expand your Support network, discuss customer function trends, or collaborate on best AI implementation practices, this session will help you make valuable connections and foster relationships that can drive your professional growth and enhance customer support.