Megan Thomson is a customer experience and commercial performance leader with global experience across Apple, Amazon, Coles, Samsung, Polestar and OVO Energy. She specialises in transforming complex, multi‑market operations, improving P&L, efficiency and customer outcomes. Megan has led major turnarounds, AI‑enabled service strategies and large‑scale CX programmes across retail, energy, EV and last‑mile delivery. She is also a Board Member for Amazon’s BEN network across the UK and EMEA.