Name: Michelle Hare | Customer Support Summit | London
Start: 2025-12-03T00:00:00.000Z
End: 2025-12-04T00:00:00.000Z
Location: InterContinental - The O2

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Michelle

Hare

Head of Customer Success

Sage

Michelle Hare is a results-driven leader with extensive experience in the SaaS industry. She excels in building and evolving high-performing teams across customer success, professional services, account management, and pre-sales. Passionate about customer success, Michelle focuses on delivering value, maximizing ROI, and driving business growth. Her track record includes improving retention, advocacy, revenue growth, and expanding customer success teams.

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04 December 2025 09:15 - 09:45

Future-proofing your career - essential skills for tomorrow’s CSM

CSMs must continuously adapt to stay ahead. This presentation highlights the essential skills that will future-proof your career in customer success. From mastering data-driven decision-making and leveraging automation to cultivating emotional intelligence and strategic thinking, attendees will learn how to navigate the changing demands of the role. Explore the emerging trends shaping the future of customer success and discover actionable strategies to build resilience, drive customer outcomes, and elevate your professional growth.