The industry benchmark for a human handled support ticket runs several times higher than an AI resolution, but the sticker price per resolution is not the whole cost picture. Evaluation infrastructure, monitoring, and the ongoing work of keeping a knowledge base current all sit underneath that headline number. This session breaks down where AI support spend actually accumulates once a programme is running at real volume, and what that means for how you should be budgeting for it beyond the initial deployment cost. Key takeaways: - Where the true cost of an AI resolution sits beyond the advertised per ticket price - What ongoing evaluation and monitoring costs actually look like once a programme scales - How to budget realistically for the maintenance of a knowledge base that an AI depends on - What questions to ask a vendor before committing to a pricing model built around per resolution cost alone If your business case only accounts for the sticker price, this session will show you what else belongs in it.