Rob Zambito is a customer success leader and consultant with 10+ years startup experience and a track record in entrepreneurship and SaaS. His primary skill is in management of fast-growing companies, particularly those between seed and Series C stages. He specializes in renewals, upsell, cross-sell, account management, onboarding, support, customer advocacy, business operations, and business intelligence. His main professional interests include consumer psychology and behavioral economics, as he has a degree in these studies from University of Pennsylvania.