Shoko is a dedicated customer success leader with extensive experience supporting global clients in achieving impactful business and learning outcomes. Currently the Director of Customer Success Enablement at EF Corporate Learning, she leads strategic initiatives to elevate client engagement and drive scalable success. Her career at EF began in Japan, where she held roles as Customer Success Manager and Director, partnering with corporate clients to implement transformative learning solutions. With a background spanning HR, business development, and multinational environments across IT, edtech, and sports, she brings a unique, people-centric perspective to her work. Shoko is passionate about empowering individuals and organizations to grow and succeed in an ever-changing world. Her approach is rooted in collaboration, cultural fluency, and a strong belief in the power of learning to change lives.