Name: Simon Rohrbach | Customer Support Summit | London
Start: 2025-12-03T00:00:00.000Z
End: 2025-12-04T00:00:00.000Z
Location: InterContinental - The O2

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Simon

Rohrbach

Co-Founder & CEO

Plain

Simon Rohrbach is Co-Founder & CEO of Plain, the AI-powered customer support platform used by companies like Cursor, n8n, Ashby and Granola. With a background in design, he previously built and led Deliveroo’s global design and research team.

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03 December 2025 10:15 - 10:45

Through the Eyes of Hundreds of Companies: How modern teams are reconfiguring support with AI

Vendors have a unique vantage point: We speak to countless support teams every week and are able to detect small shifts in real-time. In this keynote, Simon will share the trends his company has observed over the last 18 months, as AI has reshaped the support landscape completely – and share what’s ahead.