Stefano Virgili is the Founding Global Head of Support at ReadyOn, where he leads global customer support with a focus on scalable operations, operational excellence and exceptional customer experiences. Over the past decade, Stefano has built and transformed support organisations from the ground up, developing processes, quality frameworks and AI-powered workflows that help teams scale without losing the human element. He is passionate about designing simple, sustainable systems that empower both customers and support teams. Before joining ReadyOn, Stefano held leadership roles at high-growth technology companies including Zip and Plaid, helping scale global support organisations through periods of rapid growth. His philosophy is simple: outstanding customer support is built by combining exceptional people, thoughtful systems and a relentless focus on the customer.