Stefano Virgili is a seasoned support leader with 15+ years of experience in technical support and customer operations. After relocating to Scotland nearly 11 years ago, he began his career as a contractor customer rep and gradually grew into managing and helping expand global teams. Currently a Technical Support Lead at Zip, Stefano has played key roles in building and scaling support functions at top tech companies, including Plaid and Smartsheet. He specialises in creating global teams, optimising processes, and developing impactful documentation and training. Stefano is passionate about cultivating a positive team culture that drives growth, collaboration, and exceptional customer experiences.