Stephane is the Head of Global Support at Builder.io, bringing over 23 years of experience leading mission-critical, 24/7 customer support across organisations ranging from fast-moving startups to global industry leaders. A seasoned senior support leader, he combines executional rigour with creativity, change management expertise, and a servant-leadership approach that empowers teams to deliver world-class customer experiences. Before joining Builder.io, he led international support operations and served as Global Head of Drupal Cloud Support at Acquia, overseeing a matrix-model organisation providing exceptional support across multiple PaaS and SaaS product lines worldwide.