With over 15 years of leadership experience in FinTech, Syd has a strong track record of leading global teams, improving service operations, and ensuring complex systems run at scale. He specialises in service management, production support, and customer success, helping organisations reduce risk, improve resilience, and deliver real business impact. Syd currently leads client services global production support, managing teams across Asia, Europe, and the US. His focus is on driving operational excellence, improving systems and processes, and aligning with commercial objectives to improve efficiency and customer experience.