days :
: hours :
minutes
until Early Bird prices end
Agenda
at a glance
An agenda packed with groundbreaking keynotes, roundtables, breakouts and panel discussions. Full 2027 agenda to be released soon.
Agenda
at a glance
Translate customer insights, satisfaction metrics, and operational efficiency into language that resonates with leadership, reposition support from cost center to growth driver.
Prove the strategic value of support
Product Marketing Manager
Explore how leading support teams deploy agentic automation alongside human expertise to unlock speed, precision and personalization without sacrificing empathy or trust.
Master the AI-human blend
Product Marketing Manager
Turn support into a powerhouse of customer insight. Systematically capture and activate data to accelerate growth across your business.
Harness customer feedback for growth
Product Marketing Manager
Identify and track the most meaningful metrics to accurately gauge customer satisfaction and unlock targeted improvements to your service.
Champion customer-centricity
Product Marketing Manager
Deliver exceptional experiences at scale by empowering customers to help themselves. Learn how to design and maintain a knowledge base customers prefer to use before opening a ticket.
Build an AI-augmented knowledge base
Product Marketing Manager
Turn your support agents into loyalty champtions. Unlock strategies to train, retain ad upskill internal talent and offshore teams to deliver consistent, trust-building support across every channel.
Drive customer loyalty
Product Marketing Manager