days :
: hours :
minutes
until early bird rates end
Agenda
at a glance
Agenda
at a glance
Prepare your support team to deliver high-quality, personalized, and consistently positive experience across all customer touchpoints.
Delivering high-quality support at scale
Product Marketing Manager
Harness the power of AI, bots and automation to streamline your support processes without compromising empathy and personalization.
Leveraging AI & automation
Product Marketing Manager
Discover best practices for onboarding, continuous training, and maintaining high morale to reduce turnover among customer support staff.
Agent retention, training & development
Product Marketing Manager
Identifying and tracking the most meaningful metrics & KPIs to accurately gauge performance without creating pressure that compromises quality.
Customer-centricity
Product Marketing Manager
Equipping agents with training and techniques to handle high-stress interactions to maintain composure and effectiveness to preserve brand loyalty.
Escalation techniques
Product Marketing Manager
Capture customer insights from support interactions via an effective feedback loop to drive improvements in products and services.
Harness customer feedback
Product Marketing Manager
Full 2025 agenda
coming soon...
In the meantime, download our brochure to find out more.
Get your ticket
early bird sales now on
We’re bringing together the brightest minds in customer support for two days of unrivaled networking, learning, and discussion so you can:
- Implement impactful support tactics into your strategy to increase customer satisfaction.
- Leverage AI, automation, and the latest emerging tech to amplify reach.
- Prove the strategic value of support and embed a culture dedicated to improving CX across your entire org.
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