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Event starts in:
48

days :

4

: hours :

0

minutes

5

until summit starts

March 11 & 12, 2025
Convene
360 Madison Avenue
New York

Meet our
speakers

Meet the first speakers joining our lineup, stay tuned for more speaker releases coming soon.

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A snapshot of

our speakers...

Raymond
Otero
Director, Global Customer Experience (GCX) - Strategic Programs
Microsoft
Keyur
Shah
Head of Customer Support
Rakuten Advertising
Sarah
Sherwood
Vice President, Customer Success & Support
Typeform
Thomas
Deely
Senior Customer Community Manager
Box
Marty
Kausas
Co-Founder & CEO
Pylon
Lihod
Rachmilevitch
Chief Services Officer
Own Company
Gadi
Vered
Sr VP of Customer Support and Implementation
Own Company
Rob
Poach
VP of Global Service Delivery
Wowza
Sandeep
Venugopalan
Global Customer Success Manager
Dell Technologies
George
Dilthey
Head of Support
Clay
Matthew
Paupst
VP, Global Technical Support
Crestron Electronics
Matt
Farineau
Director, Global Support
Acquia
Susanne
Barriteau
Sr Director, Support
Mitratech

Get your ticket for

this year's summit

We’re bringing together the brightest minds in customer support for two days of unrivaled networking, learning, and discussion so you can:

- Deliver high-quality support at scale with AI-enabled personalization at every customer touchpoint.

- Accelerate ticket resolution with automation to improve customer satisfaction and reduce churn.

- Capture customer insights via support interactions to build an effective feedback loop to improve your product or service.

New York
March 11-12, 2025

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