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Event starts in:
347

days :

6

: hours :

58

minutes

35

until summit starts

March 11 & 12, 2026
New York

Our previous

speakers

Meet the first speakers joining our lineup, stay tuned for more speaker releases coming soon.

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A snapshot of

our speakers...

Raymond
Otero
Director, Global Customer Experience (GCX) - Strategic Programs
Microsoft
Keyur
Shah
Head of Customer Support
Rakuten Advertising
Sarah
Sherwood
Vice President, Customer Success & Support
Typeform
Thomas
Deely
Senior Customer Community Manager
Box
Marty
Kausas
Co-Founder & CEO
Pylon
Lihod
Rachmilevitch
Chief Services Officer
Own Company
Gadi
Vered
Sr VP of Customer Support and Implementation
Own Company
George
Dilthey
Head of Support
Clay
Matthew
Paupst
VP, Global Technical Support
Crestron Electronics
Matt
Farineau
Director, Global Support
Acquia
Susanne
Barriteau
Sr Director, Support
Mitratech
Ruy
Tiapula de Alencar
Head of Customer Success
Broadridge
Larry
Browne
Sr Director, Customer Support
OnSIP
Anthony
Galleran
Manager, Technical Support
Front
Cori
Morris
Sr Manager, Customer Support
Front
Tonya
Sonsini
Director of Global Customer Experience
Secureworks, a Sophos Company
Josh
Solomon
North American General Manager
Ask-AI
Lauren
Volpe
Chief Customer Officer
Pison
Karen
Lazarou
RVP, Customer Success & Support
Calix
Nathan
Cassella
Director of Technical Support
Hanwha Vision America
Cynthia
Gordon
Sr Director of Customer Support
Pontera
Jay
Herrero
Executive Director of Service Excellence
FreeWheel

Get your ticket

for this year's summit

We’re bringing together the brightest minds in customer support for two days of unrivaled networking, learning, and discussion so you can:

- Deliver high-quality support at scale with AI-enabled personalization at every customer touchpoint.

- Accelerate ticket resolution and increase customer satisfaction by developing a team of empowered first- and second-line support agents.

- Capture customer insights via support interactions to build an effective feedback loop to improve your product or service.

New York
March 11-12, 2026

Save $300

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