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Event starts in:
41

days :

20

: hours :

46

minutes

23

until early bird prices end

March 10 & 11, 2026
Convene
360 Madison Avenue
New York

Our

speakers

Meet the first speakers joining our lineup, stay tuned for more speaker releases coming soon.

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A snapshot of

our speakers...

Alan
McBride
Director of Area Support, US Federal, State & Local Government and Education
Microsoft
AJ
Vaughn
Sr Director of Support
Restaurant365
Joep
Everts
SVP, Customer Support
Elsevier
Jyotiram
Pasupalak
VP, Customer Support Delivery
NetApp
Sarah
Sherwood
Vice President, Customer Success & Support
Typeform
Sabina
Rana
Head of Client Success & Engagement
Bloomberg Industry Group
Thiago D.
Garcia
VP, Customer Experience
VTEX
Anuj
Pandey
Sr Director, Technology Strategy and Operations, Customer Experience
Microsoft
Miguel
Alfaro
VP Customer Success & Head of Global Support
Blackbaud
Laxmin
Upadhya
Head of Digital Customer Experience
S&P Global
Catharine
Coleman
VP, Global Technical Support
Netwrix Corporation
Megan
O'Donoghue
VP, Global Support
Bazaarvoice
Raymond
Otero
Director, Global Customer Experience (GCX) - Strategic Programs
Microsoft
Sarah
Baker
Sr Director, Customer Experience
TodayTix
Nancy
Coluccio Kennedy
Head, Customer Fulfillment, NA
Sanofi
Amanda
Harris
VP, Customer Support
Airtable

Get your early bird ticket

for the summit

We’re bringing together the brightest minds in customer support for two days of unrivaled networking, learning, and discussion so you can:

- Deliver high-quality support at scale by leveraging AI personalization at every customer touchpoint.

- Accelerate ticket resolution and increase customer satisfaction by developing a team of empowered first- and second-line support agents.

- Transform customer interactions into actionable insights that drive smarter decisions across your entire organization.

New York
March 10 & 11, 2026

Save $300

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