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Event starts in:
1

days :

19

: hours :

47

minutes

14

until doors open

March 10 & 11, 2026
Convene
360 Madison Avenue
New York

Our

speakers

Meet the first speakers joining our lineup, stay tuned for more speaker releases coming soon.

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A snapshot of

our speakers...

AJ
Vaughn
Sr Director of Support
Restaurant365
Joep
Everts
SVP, Customer Support
Elsevier
Jyotiram
Pasupalak
VP, Customer Support Delivery
NetApp
Sarah
Sherwood
Vice President, Customer Success & Support
Typeform
Thiago D.
Garcia
VP, Customer Experience
VTEX
Burak
Kebapci
Sr Director, AI Customer Support & Implementation
Cardlytics
Anuj
Pandey
Sr Director, Technology Strategy and Operations, Customer Experience
Microsoft
Nancy
Coluccio Kennedy
Head, Customer Fulfillment, NA
Sanofi
Laxmin
Upadhya
Head of Digital Customer Experience
S&P Global
Sarah
Baker
Sr Director, Customer Experience
TodayTix
Hugo
Ramadier
Country launcher (UK/USA)
USU
Amanda
Harris
VP, Customer Support
Airtable
Tammy
Kernz
Group Director, Enterprise Contact Center Products
Walmart
Marty
Kausas
Co-Founder & CEO
Pylon
Francesca
Oliva
VP, PMO
Barasch & McGarry
Josh
Teller
Technical Customer Support Manager - USA
Ardoq
Niraj
Rout
CEO & Co-founder
Hiver
Anthony
Diorio
Director, International RLT Customer Service & Operations Centers
Novartis Oncology
Erick
Casanova
Manager, Customer Support
Tokenworks Inc
Robert
Cabral
Head of Support & Enterprise Enablement
Runway
Athena
Arzon
Customer Service Manager | AI Solutions
Lion Brand Yarn
Florian
Schwingenschloegl
Enterprise Sales Manager
USU
Katie
Africk
Head of Implementation & Support
Unify
Seth
Magaw
Sr Director, Client Experience and Success
Array
Marita
Espada
Regional Head, Technical & Support Engineering | Americas
Webflow

Get your ticket

for New York

We’re bringing together the brightest minds in customer support for two days of unrivaled networking, learning, and discussion so you can:

- Deliver high-quality support at scale by leveraging AI personalization at every customer touchpoint.

- Accelerate ticket resolution and increase customer satisfaction by developing a team of empowered first- and second-line support agents.

- Transform customer interactions into actionable insights that drive smarter decisions across your entire organization.

New York
March 10 & 11, 2026

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