Why
attend?
The customer support industry is changing, and so are the skills that matter. Learn alongside your peers to navigate an AI-driven landscape while keeping people at the center.
Hear why attendees
love our summits...
Watch previous
event highlights...
Hidden gems of customer support: Unlocking the untapped expertise of your support team
Sarah Sherwood, Vice President, Customer Success & Support, Typeform
Fireside chat- Empowered support teams: strategies for technical development and agent retention
Matt Farineau, Director, Global Support, Acquia & Susanne Barriteau, Sr Director, Support, Mitratech
Maximizing global talent: Leveraging offshore resourcing for best-in-class support
Ruy Tiapula de Alencar, Head of Customer Success, Broadridge
What our
attendees say...
What you’ll get
out of the summit
Power your workflows with next-level AI integration to deliver support experiences that drive measurable loyalty and retention.
Trade perspectives and form lasting relationships within our thriving global community of customer support, service, and customer experience leaders.
Transform your support team from cost center into a data-rich command center that uncovers insights, powers loyalty, and drives smarter decisions.
Join the summit and
discover how to...
Stay ahead of the curve
Step away from the daily grind and tap into fresh insights from leading support voices. Discover what’s working right now and walk away ready to outpace change.
Build your network
Meet the people who truly get your role. Swap ideas, share challenges, and build connections that spark collaboration, mentorship, and long-term growth.
Invest in your growth
CS professionals who've attended a conference to further their L&D earn 22% more than those who haven't attended a professional L&D event.*
Agenda
at a glance
Translate customer insights, satisfaction metrics, and operational efficiency into language that resonates with leadership, reposition support from cost center to growth driver.
Prove the strategic value of support
Product Marketing Manager
Explore how leading support teams deploy agentic automation alongside human expertise to unlock speed, precision and personalization without sacrificing empathy or trust.
Master the AI-human blend
Product Marketing Manager
Turn support into a powerhouse of customer insight. Systematically capture and activate data to accelerate growth across your business.
Harness customer feedback for growth
Product Marketing Manager
Identify and track the most meaningful metrics to accurately gauge customer satisfaction and unlock targeted improvements to your service.
Champion customer-centricity
Product Marketing Manager
Deliver exceptional experiences at scale by empowering customers to help themselves. Learn how to design and maintain a knowledge base customers prefer to use before opening a ticket.
Build an AI-augmented knowledge base
Product Marketing Manager
Turn your support agents into loyalty champtions. Unlock strategies to train, retain ad upskill internal talent and offshore teams to deliver consistent, trust-building support across every channel.
Drive customer loyalty
Product Marketing Manager
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you. Use our customizable convince the boss letter to accelerate your approval process.
Join the
conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
Join the community.
Got a question?Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.