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March 11 & 12, 2025
Convene
360 Madison Avenue
New York

Why
attend?

Collaborate with a community of industry leaders to elevate your leadership skills and drive innovation within your support team.

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Hear what previous

attendees had to say...

Watch previous
event highlights...

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Customer value methodology: Achieving outstanding CX through quantifiable projects and customer metrics

Romeo Leon, Vice President of Customer Success, GoodTime

Unlocking customer loyalty: Lessons from B2C to B2B

Kshama Swamy, Senior Vice President of Customer Experience & Operations, PAR Technology

From cost center to revenue driver: Leveraging AI to transform support

Mollie Holland, Vice President of Customer Experience, DevRev

What our
attendees say...

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What you’ll get

out of the summit

  • Discover the latest trends in automation and leverage AI innovations to deliver world-class customer interactions that drive loyalty and retention.

  • Trade perspectives and form lasting relationships within our thriving global community of customer support leaders.

  • Acquire the skills you need to lead a world-class support function and unlock the full strategic value of your program at each stage of your customer's journey.

Join the summit and

discover how to...

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Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Collaborate

Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.

Earn a pay rise

CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*

Our Stats

25+

Speakers

100+

Attendees

75%

Senior management

75+

Companies

March 11 & 12, 2025
Convene
New York
Customer Support Summit

Agenda
at a glance

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Testimonials
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Prepare your support team to deliver high-quality, personalized, and consistently positive experience across all customer touchpoints.

Delivering high-quality support at scale

Product Marketing Manager

Harness the power of AI, bots and automation to streamline your support processes without compromising empathy and personalization.

Leveraging AI & automation

Product Marketing Manager

Discover best practices for onboarding, continuous training, and maintaining high morale to reduce turnover among customer support staff.

Agent retention, training & development

Product Marketing Manager

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Identifying and tracking the most meaningful metrics & KPIs to accurately gauge performance without creating pressure that compromises quality.

Customer-centricity

Product Marketing Manager

Equipping agents with training and techniques to handle high-stress interactions to maintain composure and effectiveness to preserve brand loyalty.

Escalation techniques

Product Marketing Manager

Capture customer insights from support interactions via an effective feedback loop to drive improvements in products and services.

Harness customer feedback

Product Marketing Manager

March 11 & 12, 2025
Convene
New York

Download

your brochure

Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.

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Join the
conversation

Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.

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Got a question?

Speak to the team

Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.

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our team?

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