Summit recap
Customer Success Festival
New York 2024
Early bird sale ongoing
Save $200
Until July 5, 2024
Watch previous
event highlights...
Hidden gems of customer support: Unlocking the untapped expertise of your support team
Sarah Sherwood, Vice President, Customer Success & Support, Typeform
Fireside chat- Empowered support teams: strategies for technical development and agent retention
Matt Farineau, Director, Global Support, Acquia & Susanne Barriteau, Sr Director, Support, Mitratech
Maximizing global talent: Leveraging offshore resourcing for best-in-class support
Ruy Tiapula de Alencar, Head of Customer Success, Broadridge
Our Stats
25+
Speakers
150+
Attendees
75%
Senior management
150+
Companies
What our
attendees say...
Request your invite to the next summit
Discover other events from The Alliance and see opportunities to elevate your career.
“Fantastic format and opportunities to network and share best practices. Amazing people, I really enjoyed the event!"
Sr. Director, Customer Success, Microsoft
Attendee Testimonial
Agenda
at a glance
Use AI to read intent, sentiment, and urgency, so agents step in at exactly the right moment.
Smart escalation in a hybrid support model
Product Marketing Manager
Use AI to analyze customer feedback at scale, then close the loop with faster fixes and smarter service.
Turn AI-informed feedback into action
Product Marketing Manager
Rethink roles with AI co-pilots, freeing agents to focus on complex, relationship-driven conversations.
Redesign support roles for AI collaboration
Product Marketing Manager
From intelligent routing to generative responses, use AI to make every stage of the customer journey feel personal.
Personalize every customer touchpoint
Product Marketing Manager
Design AI-powered support that’s transparent, minimizes bias, and respects privacy, building trust that lasts.
Build trust with ethical AI frameworks
Product Marketing Manager
Anticipate customer needs before they arise to cut ticket volume, resolve issues faster, and smooth the experience.
Proactive support with predictive AI
Product Marketing Manager
Watch our past
summits while you wait
With a CSC Pro+ membership you get access to every session, from every summit, forever, plus a whole lot more.
A snapshot of
our speakers...
Download
your one-pager
Get a digestible breakdown of what you can expect from the summit, download your one-pager today.
Know you want to join us but need a little help getting budget sign-off? Share this will your team lead to accelerate your approval process.
Gallery of
last year's summit
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Join the
conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
Join the community.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.