Summit recap
Customer Success Festival
New York 2024
Early bird sale ongoing
Save $200
Until July 5, 2024
Watch previous
event highlights...
Hidden gems of customer support: Unlocking the untapped expertise of your support team
Sarah Sherwood, Vice President, Customer Success & Support, Typeform
Fireside chat- Empowered support teams: strategies for technical development and agent retention
Matt Farineau, Director, Global Support, Acquia & Susanne Barriteau, Sr Director, Support, Mitratech
Maximizing global talent: Leveraging offshore resourcing for best-in-class support
Ruy Tiapula de Alencar, Head of Customer Success, Broadridge
Our Stats
25+
Speakers
150+
Attendees
75%
Senior management
150+
Companies
What our
attendees say...
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“Fantastic format and opportunities to network and share best practices. Amazing people, I really enjoyed the event!"
Sr. Director, Customer Success, Microsoft
Attendee Testimonial
Agenda
at a glance
Prepare your support team to deliver high-quality, personalized, and consistently positive experience across all customer touchpoints.
Delivering high-quality support at scale
Product Marketing Manager
Harness the power of AI, bots and automation to streamline your support processes without compromising empathy and personalization.
Leveraging AI & automation
Product Marketing Manager
Discover best practices for onboarding, continuous training, and maintaining high morale to reduce turnover among customer support staff.
Agent retention, training & development
Product Marketing Manager
Identifying and tracking the most meaningful metrics & KPIs to accurately gauge performance without creating pressure that compromises quality.
Customer-centricity
Product Marketing Manager
Equipping agents with training and techniques to handle high-stress interactions to maintain composure and effectiveness to preserve brand loyalty.
Escalation techniques
Product Marketing Manager
Capture customer insights from support interactions via an effective feedback loop to drive improvements in products and services.
Harness customer feedback
Product Marketing Manager
Watch our past
summits while you wait
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A snapshot of
our speakers...
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Gallery of
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