Name: AJ Vaughn | Customer Support Summit | New York
Start: 2026-03-10T04:00:00.000Z
End: 2026-03-11T04:00:00.000Z
Location: Convene

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Vaughn

Sr Director of Support

Restaurant365

AJ Vaughn is the Sr. Director of Support at Restaurant365, with nearly a decade of experience in Customer Support roles. He has a proven track record of enhancing customer satisfaction and streamlining support operations through innovative solutions. AJ is passionate about fostering cross-functional collaboration to drive product improvements and elevate overall service quality. He actively leverages AI-driven tools and strategies to innovate and shape the future of customer support within his organization.

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11 March 2026 11:15 - 12:00

Panel | AI that works for everyone: Scaling support without sacrificing experience

AI is transforming Support, but the real opportunity lies in designing systems that serve both sides: efficient for agents and effortless for customers. In this conversation, leaders will share how they’re leveraging AI to enhance productivity, streamline operations, and deliver faster, more personalized experiences at scale.