Today’s support teams face complex challenges from mastering new technologies to maintaining engagement in a fast-changing environment. Empowerment isn’t just about giving teams more tools; it’s about building confidence, competence, and career growth. In this fireside chat, industry leaders share how they’re investing in their people, equipping agents with technical expertise, autonomy, and clear development paths that drive both performance and retention. Hear real-world examples of how leading organizations: - Upskill teams to handle evolving product and AI-driven environments - Create learning cultures that boost confidence and reduce attrition - Redefine empowerment through smarter workflows and meaningful recognition You’ll leave with actionable strategies to strengthen team capability, morale, and long-term loyalty, the foundation of every world-class support organization.