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Anthony
Diorio
Directo, International RLT Customer Service & Operations Centers
Novartis Oncology
Anthony is the Director of International Radioligand Therapy Customer Service & Operations Centers for Novartis. He has more than two decades of Pharmaceutical & Biotech experience driving commercial growth, operational excellence, and launch readiness across global, international, and U.S. markets. His broad base of professional experience includes leadership roles in customer experience, operations, strategic insights, account management, and sales. He attributes this range of experience in customer-oriented roles as the foundation for abilities to anticipate needs, remove friction, and deliver reliable outcomes for customers.
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11 March 2026 13:45 - 14:30
Panel | From cost center to growth engine: Proving the revenue power of support
Discover how leading organizations are quantifying and communicating the true business impact of Support. This panel will explore practical frameworks for linking support metrics to retention, expansion, and lifetime value—arming leaders with the data and storytelling needed to shift executive perception from “cost to serve” to “driver of growth.”