Traditional metrics like team size no longer dictate support success today. In this talk, Anthony Galleran, Manager of Technical Support, and Cori Morris, Senior Manager of Customer Support at Front, will explore how support leaders can leverage AI to build high-impact teams that raise the bar for exceptional customer experiences without increasing headcount. Anthony and Cori will also discuss how AI is transforming the role of the support agent, automating repetitive tasks, and empowering agents to focus on higher-value activities like complex problem-solving and customer relationship building. With this in mind, they’ll also highlight the new roles that will emerge on support teams as a result of AI and how leaders can best manage them.