Anuj Pandey is Chief Architect and Engineering Lead of Microsoft’s Customer Experience Studio, where he leads AI, data, and agentic technology initiatives to shape the future of customer experience. Previously, he served as Senior Director of Technology Strategy and Operations at Microsoft and Head of Customer Success, Applied AI at Google, leading conversational AI and generative AI initiatives. He spent nearly nine years at KPMG in management consulting, progressing to Director, and previously held project delivery and implementation leadership roles at Deutsche Telekom and Highmark Health. His expertise spans AI transformation, technical architecture, customer experience, and technology strategy.