Pens down, this is your chance to take a break from presentations and network with your peers in the room to solve your biggest challenges. Select your table, spend time sharing your challenges and experiences on a specific topic and learn directly from your peers. Discussion topics include: - Establishing effective customer-product feedback loops - Self-service tools that actually resolve customer challenges - Maintaining human-centric processes in an AI-enabled future (Josh) - Up-skilling your team in the age of AI - How to find the right AI platform to partner with (Athena) This session will get you thinking, talking to others in the room, and give you an opportunity to think laterally about how to approach these common challenges.

Join our highly interactive roundtable session, designed to foster deep-dive discussions on critical internal team management strategies for customer support leaders. This is your chance to gain actionable insights and expand your network, ensuring you leave with fresh perspectives on building, managing, and inspiring world-class support teams. Topics include: -Change management throughout AI integration - building internal trust in AI tools (Josh) -Unifying global support with regional flexibility (Athena) -Understanding the unique talents in your agents to strengthen and unify your team (Erick) -Supporting agent career progression and internal talent mobility