Catherine is a seasoned leader in Customer Support and Technical Operations, with over 15 years of experience spanning software development, global support, and team leadership. With a strong foundation as a developer for seven years, she brings a technical edge to her strategic approach in scaling support organizations and driving measurable customer satisfaction. As the Vice President of Global Technical Support at Netwrix, she leads high-performing teams across regions, focused on delivering consistent, world-class support experiences. Previously, she served as VP of Global Customer Support and Learning at Everbridge, where she implemented impactful processes to elevate customer outcomes and expand market presence. Known for building strong operational frameworks and empowering teams, she is passionate about creating environments where people and processes thrive. Her leadership philosophy blends data-driven decision-making with a deep commitment to customer success, making her a trusted voice in the world of technical support excellence.