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Cori
Morris
Sr Manager, Customer Support
Front
As a dedicated Customer Support Team Manager, Cori is passionate about building high-performing remote teams and delivering exceptional client experiences. With a proven track record in leadership, she brings a results-driven approach while fostering a positive team culture. Beyond her professional role, Cori is committed to community impact through her passion for nutrition and childhood food security initiatives. She believes in maintaining a healthy work-life integration, embracing sustainable living practices, and staying current with emerging technologies. Cori values meaningful connections and is always open to exchanging ideas over coffee. Connect with her to explore opportunities for collaboration or shared learning experiences.
11 March 2025 13:30 - 14:00
Beyond Headcount: Scaling an AI-Powered Support Team for the Future
Traditional metrics like team size no longer dictate support success today. In this talk, Anthony Galleran, Manager of Technical Support, and Cori Morris, Senior Manager of Customer Support at Front, will explore how support leaders can leverage AI to build high-impact teams that raise the bar for exceptional customer experiences without increasing headcount. Anthony and Cori will also discuss how AI is transforming the role of the support agent, automating repetitive tasks, and empowering agents to focus on higher-value activities like complex problem-solving and customer relationship building. With this in mind, they’ll also highlight the new roles that will emerge on support teams as a result of AI and how leaders can best manage them.