Cynthia is an energetic customer experience leader with over 15 years of expertise in scaling operations, managing client relationships and teams, and building effective knowledge management systems. With a strong background in the financial services and SaaS industries, she has a proven track record of driving success in customer support and service excellence. Currently serving as the Senior Director of Customer Support at Pontera, Cynthia is dedicated to enhancing customer experiences, optimizing processes, and leading high-performing teams to deliver exceptional results.