Name: Hugo Ramadier | Customer Support Summit | New York
Start: 2026-03-10T04:00:00.000Z
End: 2026-03-11T04:00:00.000Z
Location: Convene

Speakers Agenda Why attend Partners Venue

Locations ▼

Text here

Speakers Agenda Why attend Partners Venue

Locations ▼

Get invited

Request to partner

Call to action

Your text goes here. Insert your content, thoughts, or information in this space.

Button

Back to speakers

Hugo

Ramadier

Country launcher (UK/USA)

USU

Hugo Ramadier is a B2B SaaS professional with 10+ years of experience helping companies improve customer experience, from his time at Salesforce and Front to his current role at USU. He’s especially passionate about knowledge management for CX and practical AI projects that solve real business challenges. Hugo is a James Madison University graduate (Class of 2013) and a former NCAA Division I tennis player.

Button

10 March 2026 12:15 - 13:00

Panel | Closing the knowledge gap: What customer service teams need before AI

Before AI can deliver faster answers and better experiences, teams must solve a fundamental problem: the agent knowledge gap. This panel brings together customer service practitioners to discuss practical steps for organizing knowledge, improving accuracy, and creating a single source of truth that makes AI actually work.