Jay is a dynamic leader in customer engagement and service operations, dedicated to building high-value relationships and delivering exceptional experiences in the tech-consumer age. With a passion for forward-thinking services, he has successfully developed and led service operations in New York, London, Vienna, Singapore, and Bangalore for top companies in the Financial, Commodity, Energy Trading, and Risk Management sectors. Responsible for clients in over 35 countries across the Americas, EMEA, and Asia Pacific, Jay specializes in global operations management, award-winning service center development, business process design, and strategic planning. His expertise in team development, software implementation, and business intelligence enables him to drive impactful solutions and create lasting value for customers.