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Keyur
Shah
Head of Customer Support
Rakuten Advertising
Keyur Shah is the Head of Customer Support at Rakuten Advertising, where he leads a global dynamic team in delivering exceptional B2B support solutions. With over 15 years of experience in Customer Support, Keyur is a recognized expert in swiftly providing support to all types of clients to enhance customer support operations. His innovative approach and strategic insights have consistently driven customer satisfaction and operational efficiency.
11 March 2025 11:30 - 12:15
Panel - Balancing bots with empathy: Enhancing customer support through AI
In this panel discussion our lineup of experts will explore how to use AI bots and automation to streamline support while ensuring interactions remain human-centric and impactful.