With over 20 years of experience in customer experience management, in her role before Pison, Lauren served as the Chief Customer Experience Officer at Zip Co for 4.5 years. Lauren is a 4x certified customer experience professional (CCXP), a credential that demonstrates her expertise and commitment to the CX field. She's mentored, recruited, trained and retained talented teams across the spectrum of CX including product, onboarding, support, contact centers, knowledge management and quality assurance.