Laxmin is a Customer Experience Evangelist and IT Operations Leader with over 20 years of driving global service transformation, operational excellence, and user-first technology strategy. He began his career in 2005 as a Customer Support Engineer and has since led mission-critical IT operations—modernizing Service Desk and Field Services, managing 24x7 global support, and delivering measurable gains in reliability, efficiency, and user satisfaction. Known for his customer-first mindset, he’s built global Cloud & Infrastructure Centers of Excellence, established ITSM practices, and supported 50K+ users across hybrid environments. His expertise spans AI-driven service delivery (XLA, CSAT, AIOps, GenAI), automation, and aligning IT operations with business priorities. He’s passionate about reimagining how work gets done—simpler, faster, and smarter—while building trusted, scalable, and future-ready IT organizations grounded in integrity, empathy, and accountability.