Marita Espada is a seasoned leader and speaker with 13+ years guiding Technical Support and Support Engineering teams through high-growth phases, including Pre- and Post-IPO. She has a strong record of working with customers across many Fortune 500 companies, achieving results by developing high-performing teams, aligning support strategy with global business objectives, enabling sustainable team growth, and driving outcomes in project execution, resource management, and crisis resolution all while streamlining support operations through creative solutions. A best-selling and award-winning author, Marita leads with authenticity, empathy, and purpose, inspiring leaders to harness creativity and human connection to solve complex challenges and make a lasting impact. She holds a B.S. in Business Administration & Information Systems from Metropolitan University of Puerto Rico, completed an intensive Full Stack Developer training at Rutgers University, NJ, and earned a Generative AI Leadership & Strategy Specialization from Vanderbilt University, Nashville, TN.