Support teams are a vital source of technical expertise and customer insight, yet keeping agents engaged and growing can be a challenge. This session will explore strategies for developing technical skills, retaining top talent, and empowering support teams to thrive. Alongside actionable strategies for career growth and retention, we’ll also consider a global perspective—examining how support teams across different regions can be effectively developed and motivated. Learn how investing in your support team leads to stronger performance, better customer experiences, and long-term success.