With 15+ years at the intersection of product innovation and customer success, Matthew has mastered the art of turning complex technical challenges into revenue-generating opportunities. His leadership philosophy centers on empowering teams to embrace technological evolution while maintaining unwavering focus on customer success. Whether it's implementing autonomous agent solutions or integrating AI into support operations, every initiative he leads aims to create measurable business impact while enhancing the customer journey. Currently leading a global team of professionals within a $1B+ organization, he specializes in transforming support ecosystems through strategic implementation of advanced technologies, pioneering AI-driven support solutions that dramatically improve resolution times and operational efficiency, building resilient, adaptable support frameworks that maintain excellence even during global disruptions and driving product innovation through direct collaboration with C-suite executives and engineering teams.