Miguel is a Customer Success and Digital Transformation Executive with a proven record of turning customer experience into a driver of enterprise growth. Over the past 15+ years, he's led global organizations of 300+ professionals, embedding AI and digital-first strategies into customer journeys that safeguard billions in revenue, reduce customer effort, and fuel expansion. Trusted by executives and boards, Miguel specializes in building scalable frameworks that improve retention, accelerate adoption, and position customer experience as a true strategic advantage. His leadership blends strategic vision with operational discipline, evolving organizations into value creation hubs that deliver measurable business impact while cultivating inclusive, high-performing teams. Looking ahead, he is focused on shaping the next generation of AI-enabled, digital-first Customer Success models, simplifying complexity, personalizing engagement, and unlocking sustainable growth at scale.