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Mykel
Salomon
Global Support Director
XAPT
Mykel Salomon is a Global Support Director and customer experience leader with over a decade of experience building and scaling high-performing, multi-region support organizations. He leads global teams across the Americas, EMEA, and APAC, operating follow-the-sun models that balance operational rigor with human-centered leadership.   Mykel specializes in redesigning support as a strategic function, not a cost center, aligning people, process, and technology to deliver real customer outcomes. His work sits at the intersection of AI, trust, and leadership, helping organizations adopt intelligent automation without losing accountability, empathy, or purpose.   He is also the host of The Human Protocol Podcast and creator of The Human Protocol Framework™ .
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11 March 2026 15:15 - 15:30
Chairperson closing remarks
And that's a wrap! Our chair will give the closing remarks and that marks the end of the final day of the summit.
11 March 2026 13:45 - 14:30
Panel | AI that works for everyone: Scaling support without sacrificing experience
AI is transforming Support, but the real opportunity lies in designing systems that serve both sides: efficient for agents and effortless for customers. In this conversation, leaders will share how they’re leveraging AI to enhance productivity, streamline operations, and deliver faster, more personalized experiences at scale.
10 March 2026 16:45 - 17:00
Chairperson closing remarks
Thats a wrap for day 1! Time to mingle and network at Happy Hour and digest the day's learnings.
11 March 2026 09:00 - 09:15
Chairperson opening remarks
We begin with an introduction to day two of our Customer Support Summit New York.
10 March 2026 09:00 - 09:15
Chairperson opening remarks
Our esteemed chairperson will kick off the event with opening remarks. The agenda includes a brief overview of the day's proceedings, followed by a fun icebreaker session to help us learn about your objectives, difficulties, and reasons for attending today.