Rob Poach is a customer experience leader with over 10 years of experience in Customer Success, Service Delivery and process management. He is the Vice President of Global Service Delivery at Wowza Media Systems, a leading provider of live and on-demand streaming solutions. As a member of the Wowza Leadership Team, Rob oversees the global customer-facing organizations, including the 24x7 support center, service operations, and compliance. He is responsible for ensuring the best customer experience possible through process improvement, data analysis, and service level agreements. He has also contributed to the disaster recovery and continuity of services programs as well as spoken and contributed as a panelist various customer experience topics. Rob is ITIL-certified and a Marine Corps Veteran who served in Operation Iraqi Freedom. He is passionate about building and leading teams that share his commitment to customer success!