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Sandeep
Venugopalan
Global Customer Success Manager
Dell Technologies
Sandeep is a certified Project Management Professional (PMP) with over 14 years of experience leading complex projects from inception to completion. He specializes in managing global project portfolios by collaborating with diverse teams to meet business needs and ensuring timely delivery of mission-critical initiatives within budget and specifications. His strengths include bridging communication gaps between technical and business teams, fostering accountability, and driving results-oriented environments. Notably, he managed a $1.1M monthly budget for a Global Customer Success initiative with AT&T, acting as the primary interface to enhance customer outcomes. He developed tailored success frameworks, implemented process improvements, and aligned strategies with AT&T’s operational goals. By ensuring consistent customer success experiences and managing critical escalations, he deliveres seamless project execution while mitigating risks and adhering to timelines.
11 March 2025 11:30 - 12:15
Panel - Balancing bots with empathy: Enhancing customer support through AI
In this panel discussion our lineup of experts will explore how to use AI bots and automation to streamline support while ensuring interactions remain human-centric and impactful.