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Sarah
Baker
Sr Director, Customer Experience
TodayTix
Sarah is a dynamic, thoughtful leader, with a proven history of leading large organizations to achieve company goals while driving best-in-class operations, customer experience, and employee engagement. She has a demonstrated track record of rapidly scaling new teams and operational initiatives while driving performance-level improvements in high-growth environments and start-ups. Sarah is a data-driven builder of leaders and teams who takes a holistic approach to solving tough problems with internal and external business partners. Skilled in strategy, customer experience, technical operations, organizational design, coaching, mentorship, public speaking, and leadership development.
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11 March 2026 13:45 - 14:30
Panel | From cost center to growth engine: Proving the revenue power of support
Discover how leading organizations are quantifying and communicating the true business impact of Support. This panel will explore practical frameworks for linking support metrics to retention, expansion, and lifetime value—arming leaders with the data and storytelling needed to shift executive perception from ā€œcost to serveā€ to ā€œdriver of growth.ā€