As the Vice President of Customer Success and Support at Typeform, Sarah is responsible for leading teams to ensure a seamless, high-quality customer experience and foster a healthy expansion and retention pipeline. Her approach, marked by 10 years in developing teams and strategies, delivers focused, high-impact customer experiences. Prior to Typeform, Sarah served as Vice President of Customer Success at Shogun, leading teams responsible for driving new business and activation, and ensuring customer retention. Previously, she held leadership roles at Atlassian, where she spearheaded the global cloud customer success team and collaborated across functions to improve operations. Sarah also served as a sales leader at Trello, driving sales, renewals, and expansion. With experience spanning sales, enablement, and customer success, Sarah leverages her expertise to drive operational excellence, align teams with organizational goals, and ultimately, help customers succeed.