Tonya is the Director of Customer Experience at Secureworks, a Sophos company, with over a decade of experience building and scaling customer-focused strategies for global SaaS organizations in the cybersecurity industry. Passionate about Customer Success as the critical driver of long-term recurring revenue, she is dedicated to implementing scalable solutions to enhance team performance and customer value. Tonya has driven systemic, customer-centric improvements by integrating Voice of the Customer (VoC) insights into corporate objectives and optimizing customer journeys through data-driven decision-making. She is a change agent who delivers operational efficiencies and customer satisfaction improvements. In her free time, she is an avid reader, yoga enthusiast, and enjoys world travel.