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Bhagya
Sodem
Head of Customer Support, Services, Customer Education & Sales Engineering
Clever Inc.
Bhagya Sodem is a seasoned customer success and services executive with over 20 years of experience driving growth, retention, and operational excellence across SaaS, B2B, and B2C. She currently serves as Head of Customer Support, Services, Customer Education, and Sales Engineering at Clever, where she leads globally distributed teams and customer-centric strategies that fuel business impact. Known for delivering $100M+ in ARR, 95% retention, and 50% annual services revenue growth, she blends visionary leadership with data-driven execution. Her passion lies in building high-performing teams, scaling operations, and creating exceptional customer experiences that align with strategic business goals.
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17 September 2025 09:45 - 10:15
Fireside chat - From tickets to traction: Connecting product decisions to customer reality
Join a dynamic fireside chat between Kendra Gauntlett, a VP of Product (with roots in Customer Success) and Bhagya Sodem, Head of Customer Support at Clever, as they explore how deep collaboration between support and product teams turns customer pain points into product breakthroughs. They’ll share real-world examples of how support insights have influenced roadmaps, improved retention, and created more customer-centric products. If you’re looking to break silos and bring the voice of the customer into every sprint, this one’s for you.
16 September 2025 13:45 - 14:30
Panel - Support that scales: the evolution of customer support from start-up to growth stage
As your company grows, your support strategy has to grow with it. But how do you keep things efficient, personal, and effective along the way? In this panel, three leaders in customer support with proven track records in scaling support teams will share real stories and lessons learned from transforming scrappy start-ups to structured support operations. They'll discuss what changes to tools, team dynamics, and customer expectations are necessary to aid the growth of your expanding organization. Whether you’re just getting started or gearing up for your next stage of growth, you’ll walk away with practical tips you can apply right away.