Why
attend?
Step out of your day-to-day to build practical skills with the techniques and technologies top organizations are prioritizing right now.
Hear what previous
attendees had to say...
Watch previous
event highlights...
Hidden gems of customer support: Unlocking the untapped expertise of your support team
Sarah Sherwood, Vice President, Customer Success & Support, Typeform
Fireside chat- Empowered support teams: strategies for technical development and agent retention
Matt Farineau, Director, Global Support, Acquia & Susanne Barriteau, Sr Director, Support, Mitratech
Maximizing global talent: Leveraging offshore resourcing for best-in-class support
Ruy Tiapula de Alencar, Head of Customer Success, Broadridge
What our
attendees say...
What you’ll get
out of the summit
Strengthen your AI strategy to stay up-to-date with frameworks that deliver unparalleled customer support to drive loyalty and retention.
Trade perspectives and form lasting relationships within our thriving global community of customer support, service, and customer experience leaders.
Take a deep dive into the strategy behind each touch-point in your customers’ journeys and acquire actionable frameworks to unlock your customer function’s full potential.
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Earn a pay rise
CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*
Co-located events in
San Francisco
Our Stats
150+
Speakers
750+
Attendees
75%
Senior management
400+
Companies
Agenda
at a glance
Agenda
at a glance
Prepare your support team to deliver high-quality, personalized, and consistently positive experience across all customer touchpoints.
Delivering high-quality support at scale
Product Marketing Manager
Harness the power of AI, bots, and automation to streamline your support processes with increased speed of responsive to improve customer experience.
Leveraging AI & automation
Product Marketing Manager
Discover best practices for upskilling human support agents and transforming workflows to allow for seemles AI-agent integration.
Agent retention, training & development
Product Marketing Manager
Identify and track the most meaningful metrics to accurately gauge customer satisfaction and unlock targeted improvements to your service.
Customer-centricity
Product Marketing Manager
Empower your agents to handle high-stress interactions while maintaining composure and effectiveness to uplift customer retention.
Escalation techniques
Product Marketing Manager
Capture customer insights from support interactions via an effective feedback loop to drive improvements in products and services.
Harness customer feedback
Product Marketing Manager
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you. Use our customizable convince-the-boss letter to accelerate your approval process.
Join the
conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
Join the community.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.