Why
attend?
Step out of your day-to-day to master the current AI tools and methods you need to fortify your customer support strategy.
Hear what previous
attendees had to say...
Take a peek
into past events...
Readiness check: Preparing teams and data for AI chatbot success
Megan O'Donoghue, Vice President, Global Support, Bazaarvoice
Building the future of support: Operating models, metrics, and momentum for AI transformation
Anuj Pandey, Sr Director, Technology Strategy and Operations (Customer Experience), Microsoft
Proactive by design: How support & content build self-service at scale
Keiran Rice, Global Head of Support, ITRS
What our
attendees say...
What you’ll get
out of the summit
Strengthen your AI strategy to stay up-to-date with frameworks that deliver unparalleled customer support to drive loyalty and retention.
Trade perspectives and form lasting relationships within our thriving global community of customer support, service, and customer experience leaders.
Take a deep dive into the strategy behind each touch-point in your customers’ journeys and acquire actionable frameworks to unlock your customer function’s full potential.
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Earn a pay rise
Customer professionals who've attended a conference to further their L&D earn 22% more than those haven't.*
Agenda
at a glance
Agenda
at a glance
Discover how AI can detect intent, sentiment, and urgency to escalate effectively, ensuring your agents step in at just the right moment to resolve concerns with intelligence and empathy.
Smart escalation in a hybrid support model
Product Marketing Manager
Integrate AI at each stage of your customer journey, from intelligent routing to generative responses, to deliver meaningful personalization at every touchpoint.
Personalize every customer touchpoint
Product Marketing Manager
Rethink traditional support roles and workflows to integrate AI co-pilots and free up agents to focus on complex, relationship-driven interactions.
Redesign support workflows for human + AI collaboration
Product Marketing Manager
Use AI to anticipate customer needs before they arise, reducing ticket volume, resolving issues faster and creating a smoother, more seemless experience from the start.
Proactive support with predictive AI
Product Marketing Manager
Understand how to design AI-powered support systems that prioritize transparency, minimize bias, and respect customer privacy. Align your AI use with ethical standards that build long-term trust.
Build trust with ethical AI frameworks
Product Marketing Manager
Uncover methods to extract and synthesize qualitative customer feedback at scale using AI. Then close the loop with faster product updates, better service design, and more proactive support.
Turn AI-informed feedback into action
Product Marketing Manager
Our Stats
25+
Speakers
100+
Attendees
75%
Senior management
75+
Companies
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you. Use our customizable convince-the-boss letter to accelerate your approval process.
Join the
conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
Join the community.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.