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September 16 & 17, 2025
Hyatt Regency San Francisco Airport
1333 Old Bayshore Highway
Burlingame

Why
attend?

Step out of your day-to-day and empower yourself with the latest trends, tools, and strategies to propel your career to new heights.

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Hear what previous

attendees had to say...

Watch previous
event highlights...

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Hidden gems of customer support: Unlocking the untapped expertise of your support team

Sarah Sherwood, Vice President, Customer Success & Support, Typeform

Fireside chat- Empowered support teams: strategies for technical development and agent retention

Matt Farineau, Director, Global Support, Acquia & Susanne Barriteau, Sr Director, Support, Mitratech

Maximizing global talent: Leveraging offshore resourcing for best-in-class support

Ruy Tiapula de Alencar, Head of Customer Success, Broadridge

What our
attendees say...

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What you’ll get

out of the summit

  • Discover the latest trends in automation and leverage AI to deliver unparalleled customer support that drives loyalty and retention.

  • Trade perspectives and form lasting relationships within our thriving global community of customer support, service, and customer care leaders.

  • Take a deep dive into the strategy behind each touch-point in your customers’ journeys and acquire actionable frameworks to unlock your customer function’s full potential.

Join the summit and

discover how to...

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Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Collaborate

Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.

Earn a pay rise

CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*

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Our Stats

75+

Speakers

400+

Attendees

75%

Senior management

250+

Companies

September 16 & 17, 2025
Hyatt Regency San Francisco Airport
San Francisco

Customer Support Summit

Agenda
at a glance

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See agenda

Testimonials
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Prepare your support team to deliver high-quality, personalized, and consistently positive experience across all customer touchpoints.

Delivering high-quality support at scale

Product Marketing Manager

Harness the power of AI, bots, and automation to streamline your support processes without compromising quality and personalization.

Leveraging AI & automation

Product Marketing Manager

Discover best practices for onboarding, continuous training, and maintaining high morale to reduce turnover among customer support staff.

Agent retention, training & development

Product Marketing Manager

Testimonials
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Identify and track the most meaningful metrics to accurately gauge customer satisfaction and unlock targeted improvements to your service.

Customer-centricity

Product Marketing Manager

Empower your agents to handle high-stress interactions while maintaining composure and effectiveness to uplift customer retention.

Escalation techniques

Product Marketing Manager

Capture customer insights from support interactions via an effective feedback loop to drive improvements in products and services.

Harness customer feedback

Product Marketing Manager

September 16 & 17, 2025
Hyatt Regency San Francisco Airport
San Francisco

Download

your brochure

Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you. Use our customizable convince-the-boss letter to accelerate your approval process.

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Join the
conversation

Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.

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Speak to the team

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