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Event starts in:
35

days :

22

: hours :

1

minutes

17

until early bird prices end

September 22 & 23, 2026
Hyatt Regency San Francisco Airport
1333 Old Bayshore Highway
Burlingame

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speakers

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A snapshot of

our previous speakers...

Mark
McKercher
Vice President, Global Support
Sovos
Mike
Davis
Sr. Director, Global Technical Support
Planet
Awasi
Ambei
Head of Customer Service
Santa Clara Valley Transportation Authority
Sean
Guzman Murphy
Former SVP, Client Experience
Illumia
Patrick
McConnell
Sr Director, Product Ops & Support
Shipt
Stephen
Ng
Sr. Director, Global Support and Customer Advocacy
Splashtop
Rachel
Moore
Director, Customer Support
Quo
Marty
Kausas
Co-Founder & CEO
Pylon
Boaz
Maor
Chief Customer Officer
Redirect Health
Niraj
Rout
CEO & Co-founder
Hiver
Assaf
Barnir
Head of Global Technical Support
Sentry
Michael
Haire
Technical Programs Director, Global Support (Oracle Cloud Infrastructure)
Oracle
Nandish
Dave
Director, Technical Support
BitGo
Tomek
Krajewski
Director, Technical Support
Rapid7
Jimmy
Maher
Head of Customer Support and Education
Kong
Alec
Daniello
Director, Technical Support Engineering
Kong
Sreshta
Ramdaspalli
Lead Product Manager
PayPal
Sebastian
Armstrong
Director of Implementation and Support
Balto AI
Simon
Rohrbach
Co-Founder & CEO
Plain
Kaela
Chandrasekaran
Director, Technical Solutions
Ada
Andrew
John
Former Executive Director, Global Tech Support
Black Duck
Julie
Mullins
Former Director, Digital Customer Experience
Cloudflare
Andrea
Marroquin
Global Director of Customer Success Operations
Sage
Alberto
Rocha
Regional Director, Customer Success
Udemy
Miguel
Montoya
Director, Customer Success
Webflow
Shibani
Mehta
Director, Scaled Customer Success
Docusign
Isha
Bhardwaj
Regional Director, Customer Success
Udemy
Ryan
Frijas
Director, Customer Success
AVEVA
Allie
Yakovlev
Head of Customer Success, AI
Prolific
Elena
Makower
Director, Customer Success
Thomson Reuters
Alex
Crawford
Customer Success Director
AVI-SPL
Sophia
Kim
Director of Customer Success
Salesforce
Andrew
Carothers
Global Head of Digital Customer Success
Proofpoint
Melissa
Goldstein
Vice President of Customer Success
Mastercard

Get your ticket

for the summit

We're bringing together the brightest minds in AI-powered customer support for two days of unrivaled networking, learning, and hands-on collaboration where you will:

- Benchmark your approach against industry leaders and uncover how top teams are rethinking support in an AI-first world.

- Design your AI-powered support playbook, including how to blend automation with human expertise to deliver faster resolutions and more meaningful customer interactions.

- Walk away with actionable frameworks ready to support team restructuring, agent upskilling, and AI implementation for proactive, predictive, and uniquely personalized support.

San Francisco
September 22 & 23, 2026

Save $200

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