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September 22 & 23, 2026
Hyatt Regency San Francisco Airport
1333 Old Bayshore Highway
Burlingame

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speakers

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A snapshot of

our previous speakers...

Mark
McKercher
Vice President, Global Support
Sovos
Mike
Davis
Sr. Director, Global Technical Support
Planet
Tom
Morkes
Co-Founder
Helply
Sean
Guzman Murphy
Former SVP, Client Experience
Illumia
Patrick
McConnell
Sr Director, Product Ops & Support
Shipt
Joe
Wang
Director of Customer & Community Experience
Ancestry
Stephen
Ng
Sr. Director, Global Support and Customer Advocacy
Splashtop
Minesh
Mehta
Strategic Account Executive
Ada
Rachel
Moore
Director, Customer Support
Quo
Boaz
Maor
Chief Customer Officer
Redirect Health
Robert
Burgunder
Manager, Technology Program Management
Slack
Niraj
Rout
CEO & Co-founder
Hiver
Gozde
Gorce
Customer Success leader
The Success Path
Zach
Michel
VP, Customer Onboarding & Support
Atlan
Assaf
Barnir
Head of Global Technical Support
Sentry
Nandish
Dave
Director, Technical Support
BitGo
Evan
Fehler
VP of Marketing
Balto AI
Simon
Rohrbach
Co-Founder & CEO
Plain
Tomek
Krajewski
Director, Technical Support
Rapid7
Jimmy
Maher
Head of Customer Support and Education
Kong
Alec
Daniello
Director, Technical Support Engineering
Kong
Sreshta
Ramdaspalli
Lead Product Manager
PayPal
Kaela
Chandrasekaran
Director, Technical Solutions
Ada
Andrew
John
Former Executive Director, Global Tech Support
Black Duck
Cole
Brummund
GTM
Rippit
Daniel
Walsh
Enterprise Account Executive
Rippit
Caroline
Dangson
Principal Product Marketing Manager
Kustomer
Advith
Chelikani
Co-founder
Pylon
Monish
Prem
Director of Support
Semgrep

Get your ticket

for the summit

We're bringing together the brightest minds in AI-powered customer support for two days of unrivaled networking, learning, and hands-on collaboration where you will:

- Benchmark your approach against industry leaders and uncover how top teams are rethinking support in an AI-first world.

- Design your AI-powered support playbook, including how to blend automation with human expertise to deliver faster resolutions and more meaningful customer interactions.

- Walk away with actionable frameworks ready to support team restructuring, agent upskilling, and AI implementation for proactive, predictive, and uniquely personalized support.

San Francisco
September 22 & 23, 2026

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