days :
: hours :
minutes
until next year's summit
AI for Customer Support Summit
San Francisco
A new era of support is upon us - are you winning the AI race or still watching from the sidelines?
Get your ticket
for the summit
We're bringing together the brightest minds in AI-powered customer support or two days of unrivalled networking, learning, and hands-on collaboration where you will:
- Benchmark your approach against industry leaders and uncover how top teams are rethinking support in an AI-first world.
- Design your AI-powered support playbook, including how to blend automation with human expertiese to deliver faster resolutions and more meaningfull customer interactions.
- Walk away with actionable frameworks ready to support team restructuring, agent upskilling, and AI implementation for proactive, predictive, and uniquely personalized support.
What our
attendees say...
A snapshot of
our past speakers...
What you’ll get
out of the summit
Strengthen your AI strategy to stay up-to-date with frameworks that deliver unparalleled customer support to drive loyalty and retention.
Trade perspectives and form lasting relationships within our thriving global community of customer support, service, and customer experience leaders.
Take a deep dive into the strategy behind each touch-point in your customers’ journeys and acquire actionable frameworks to unlock your customer function’s full potential.
Agenda
at a glance
Prepare your support team to deliver high-quality, personalized, and consistently positive experience across all customer touchpoints.
Delivering high-quality support at scale
Product Marketing Manager
Harness the power of AI, bots, and automation to streamline your support processes with increased speed of responsive to improve customer experience.
Leveraging AI & automation
Product Marketing Manager
Discover best practices for upskilling human support agents and transforming workflows to allow for seemles AI-agent integration.
Agent retention, training & development
Product Marketing Manager
Identify and track the most meaningful metrics to accurately gauge customer satisfaction and unlock targeted improvements to your service.
Customer-centricity
Product Marketing Manager
Empower your agents to handle high-stress interactions while maintaining composure and effectiveness to uplift customer retention.
Escalation techniques
Product Marketing Manager
Capture customer insights from support interactions via an effective feedback loop to drive improvements in products and services.
Harness customer feedback
Product Marketing Manager
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Earn a pay rise
CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*
Our Stats
150+
Speakers
750+
Attendees
75%
Senior management
400+
Companies
Elevate your team's
customer support game
Upskill your entire customer success team in a single day of focused learning and connection. Save time, money, and countless internal meetings and ask Kyle, our delegae sales manager, about special group rates.
Get your tickets
early bird sale on now
Want to learn more about the summit before you buy? Speak with Kyle to find the perfect fit for you and your team. He's always free for a chat.
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Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you. Use our customizable convince-the-boss letter to accelerate your approval process.
Take a look at our past summits
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Executive
summary
A community of senior decision-makers
The world’s most influential companies
100+ support pros
Check out our
summit series...
Interested in more than one summit? Speak to our team.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.