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Josh
Solomon
North American General Manager
Ask-AI
Josh is the VP of Revenue at Ask-AI, where he oversees the company’s GTM strategy and operations. Previously, Josh led the sales organizations at Ada & BioConnect, where he scaled enterprise accounts and led product innovation. Josh is passionate about leveraging AI to transform Customer Support and enhance productivity. He’s based in Toronto, Canada, and has over a decade of experience in sales leadership, driving revenue growth by building high-performing teams.
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16 September 2025 11:15 - 11:45
Cutting through the hype: How to identify ROI-positive use cases with AI
Customer Support teams today are under immense pressure to use AI to resolve tickets faster, minimize customer touch points, and create genuinely delightful customer experiences. In this session, Ask-AI’s North American General Manager, Josh Solomon, will discuss how leading SaaS companies are starting their Enterprise AI journey in Customer Support and launching ROI-positive use-cases in weeks (not months). By the end of this session, you’ll have a clear sense of: * The latest advancements in AI for Customer Support teams * How a unified tech stack can uncover deeper customer insights * A proven process for rolling out AI for your Support team in 30 days * Practical and immediately actionable AI use cases for your Support team * Watch-outs and pitfalls to avoid Recently shortlisted by the CSC for AI Innovation of the Year, Ask-AI’s Enterprise AI platform is powered by Google Gemini and integrates seamlessly with Google Cloud and 100+ other software tools.