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Mason
Sherman
Director, Global Technical Support
Pixelogic Media
Mason Sherman is an experienced technical project manager with a strong background in the media and entertainment industry. He currently serves as Director of Global Technical Support at Pixelogic Media, where he has held leadership roles for over four years. With previous project management experience, Mason brings expertise in technical project leadership, digital media services, and cross-functional team coordination. He is known for delivering complex programs with precision and strategic oversight.
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17 September 2025 09:15 - 09:45
Connected support: Driving cross-functional collaboration in a global team environment
Support teams don’t operate in a vacuum, especially when spread across regions and time zones. This session explores how to foster strong collaboration across departments and geographies to create a seamless, unified support experience. Learn strategies for breaking down silos, aligning goals, and managing the unique challenges of leading an international team. Ideal for leaders looking to scale support while staying connected across borders.