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Péroline
Moran
Global Director, Customer Experience
With over 15 years of experience in B2B SaaS Customer Success, Support, and Experience, Péroline specializes in building and scaling high-performing global teams, leveraging AI-driven solutions, and driving operational excellence to elevate customer engagement and retention. Her leadership spans hypergrowth environments, global restructuring, and cutting-edge automation strategies that enhance efficiency and customer satisfaction. Péroline thrives at the intersection of strategy, technology, and customer-centric innovation, ensuring that businesses not only meet but also exceed customer expectations. Her approach is data-driven, collaborative, and results-oriented, with a proven track record of optimizing customer journeys, support operations, and AI-powered automation frameworks. Previously Global Director of Customer Experience at HiBob and Director of Support Operations at JFrog, Péroline is currently an active member of the Customer Success Collective community.
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16 September 2025 14:15 - 14:45
Panel- Support that scales: the evolution of customer support from start-up to growth stage
As your company grows, your support strategy has to grow with it. But how do you keep things efficient, personal, and effective along the way? In this panel, three leaders in customer support with proven track records in scaling support teams will share real stories and lessons learned from transforming scrappy start-ups to structured support operations. They'll discuss what changes to tools, team dynamics, and customer expectations are necessary to aid the growth of your expanding organization. Whether you’re just getting started or gearing up for your next stage of growth, you’ll walk away with practical tips you can apply right away.